Client Portal

Your client portal is always available for you to change your card on file, change appointment dates/times, upload documents, send secure messages to you provider and more.


All appointments are conducted via secure telehealth portal from the comfort of your own space. The first visit is an opportunity for us to get to know each other and more about what brings you to counseling.

The therapeutic relationship is paramount to the work of counseling so we work hard to navigate building rapport while honoring your unique lived experience.


Vann Counseling & Consulting is not in-network with any insurance and all clients are self-pay


All paperwork is sent to you via your secure client portal and is completed electronically.

There are some required consent forms as well as intake forms for you to share more information about what brings you to therapy. This helps us make sure that what we do is a good fit with what you’re seeking in a therapist.

This paperwork is required to be completed within 48 hours of your intake being scheduled and must be reviewed in order for the appointment to be confirmed.

Clients are required to be physically located in Florida, Georgia, or South Carolina during the time of services. 

Counseling Process

Most clients start out with weekly appointments, but you’re the expert of your own experience and we will work together to decide frequency and length of therapy. There is no one size fits all approach to the therapeutic process.

Cancellations and No Shows

All new client appointments require a valid credit card on file to hold your appointment.

There is a 24-hour cancellation policy. Any appointment missed, cancelled, or rescheduled with less than 24-hours notice (unless it is an emergency) will be charged the full fee. 

Appointments are considered a no show 15 min into the appointment start time.

The card on file is automatically charged one hour before the session start time so that we can navigate any billing issues together.

Presets Color